Question 1

How do I order a cake?

Accepted Answer

Simply browse our marketplace, find a cake you love, add it to your cart, and proceed to checkout. You'll provide your details and choose between local delivery or pickup.

Question 2

What cities do you currently operate in?

Accepted Answer

We are constantly expanding! You can see our current list of cities by using the city selector on our homepage. We partner with local bakers in each metropolitan area.

Question 3

What are the delivery times?

Accepted Answer

Delivery times are coordinated directly with the baker after your order is confirmed. They will reach out to you to arrange a convenient time for delivery or pickup.

Question 4

Can I request a fully custom cake design?

Accepted Answer

Many of our bakers offer fully custom designs. Look for cakes labeled 'Custom' or contact a baker directly through their profile to discuss your specific needs.

Question 5

How far in advance should I place my order?

Accepted Answer

We recommend ordering at least 1-2 weeks in advance, especially for custom or wedding cakes. Some bakers may accommodate shorter timelines, but availability is not guaranteed.

Question 6

Do you offer cakes for dietary restrictions (e.g., gluten-free, vegan)?

Accepted Answer

Some of our bakers specialize in recipes for various dietary needs. Please check the cake description and baker's profile for specific options. You can also filter your search for these requirements.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, including Visa, MasterCard, and American Express, processed securely through Stripe.

Question 8

When am I charged for my order?

Accepted Answer

Your card is charged at the time you place the order to confirm your booking with the baker.

Question 9

What is your cancellation policy?

Accepted Answer

Cancellation policies vary by baker. Generally, you can receive a full refund if you cancel within 48 hours of ordering. Please refer to the specific baker's policy on their profile page.

Question 10

Who are the bakers on Bakefetti?

Accepted Answer

Our bakers are talented local artisans, home-based bakers, and small bakery owners who are passionate about creating delicious, high-quality cakes.

Question 11

How are the bakers vetted?

Accepted Answer

Every baker on our platform goes through a verification process. We review their portfolio, check for necessary local food handling permits, and ensure they meet our quality standards.

Question 12

Can I contact a baker directly before ordering?

Accepted Answer

To streamline the process, all initial inquiries and orders are placed through the Bakefetti platform. Once an order is confirmed, you will be able to communicate directly with the baker to finalize details.

Frequently Asked Questions

Ordering & Delivery

Custom Cakes

Payment & Pricing

About Our Bakers